$275.99 $359.00
$329.00 $439.00
$217.99 $279.00
$323.99 $399.00
$179.00 $229.00
$149.00 $199.00
$203.99 $259.00
Product Features:
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At DOOGEE Home, we want you to shop with confidence.
Whether you’re buying a home appliance for cleaning, ice making, frozen treats, or everyday use, we’re here to make sure your experience is smooth and worry-free.
If you have any questions, our support team is always ready to help.
Order Cancellation
Before Shipment
Orders can be canceled free of charge before they are shipped.
Since many orders are processed quickly, please contact us as soon as possible if you would like to cancel your order.
After Shipment
If the order has already been shipped, shipping and payment processing fees may apply.
In this case:
30-Day Return Policy
We offer a 30-day return policy for most products purchased from the DOOGEE Home official website.
Eligible Returns
You may request a return within 30 days of delivery if:
For non-quality-related returns:
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, missing accessories, or not working properly, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
After confirmation, DOOGEE Home will provide:
For confirmed quality issues, DOOGEE Home will cover the related return or replacement shipping costs.
1-Year Warranty
All products purchased from the DOOGEE Home official website include a 1-year limited warranty and lifetime technical support.
Warranty Covers
The warranty covers manufacturing defects and product quality issues under normal use.
Depending on the issue, we may provide:
Warranty Does Not Cover
The warranty does not cover:
How to Return a Product
Step 1 — Contact Support
Please contact our customer service team before returning any item.
Our team will reply with return instructions within 24 business hours.
Step 2 — Prepare the Package
Please include:
To avoid damage during shipping, we recommend packing the item securely.
Step 3 — Send Us the Tracking Number
Once the package is shipped, please send us the tracking number.
After receiving and inspecting the return, refunds are usually processed within 3–5 business days.
Please note that banks or payment providers may require additional time to complete the refund.
Repair Service
If your product requires repair during the warranty period, please contact our support team first.
Most repairs are completed within 7–15 business days after the product arrives at our service center.
Repair times may vary depending on parts availability and shipping conditions.
Need Help?
Our support team is always happy to help before and after your purchase.
DOOGEE products are shipped worldwide through our global warehouse network to provide fast, reliable, and hassle-free delivery.
We work with trusted shipping partners to ensure your order arrives safely and on time.
Free Worldwide Shipping
We offer FREE shipping on all orders.
Estimated delivery times:
Region Shipping Method Estimated Delivery Time
United States Free Shipping 3–10 Business Days
European Union Free Shipping 3–10 Business Days
United Kingdom Free Shipping 3–10 Business Days
Canada / Mexico Free Shipping 7–18 Business Days
Other International Regions Free Shipping 7–18 Business Days
Order Processing
Most orders are processed within 24–48 business hours.
Orders placed on weekends or holidays may require additional processing time.
For pre-order products, shipping timelines will follow the estimated delivery schedule shown on the product page.
Shipping Notes
Delivery times are estimated from the shipping date, not the order date.
Actual delivery times may vary depending on:
Please make sure your shipping address and contact information are accurate before placing an order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can also track your order anytime through your DOOGEE Home account or Order Details page.
Customs & Import Taxes
For most orders, shipping fees are already covered by DOOGEE Home.
However, depending on your country or region, customs duties or import taxes may occasionally apply according to local regulations.
For more information, please contact your local customs office.
Need Help?
If you have any questions regarding shipping or delivery, please contact our support team:
Schedule ice making in the app ahead of your usual drink time, so starting the machine is one less thing to remember.
Enjoy the texture, plan production and keep everyday filling and maintenance easier to manage.
A 5L water tank system gives you more capacity between refills. Schedule ice making in the app to fit morning coffees and evening drinks.
Enjoy chewable nugget ice in coffee and cold drinks, with the first nuggets forming in approximately 5 minutes 12 seconds.
Start a 10-minute self-cleaning cycle to help rinse the system. Built-in TDS monitoring lets you keep track of dissolved-solids readings.
Use the app to schedule ice making around your routine, so you can plan a run without starting it manually each time.
Main Unit & Water Tank
Serving Accessories
Documents
Choose your water capacity and controls—both models list the same first-ice time and daily output.
Swipe to compare →
| Feature | NU30 | NU60 Currently viewing |
|---|---|---|
| Ice type | Chewable nugget ice | Chewable nugget ice |
| Listed first-ice time* | 5 min 12 sec | 5 min 12 sec |
| Daily output* | Up to 18kg / 40lb | Up to 18kg / 40lb |
| Combined water capacity | 4L: 2L upper + 2L internal | 5L: 3L side + 2L internal |
| App scheduling | No | Yes |
| TDS monitoring | No | Yes |
| Choose it for | Nugget ice with straightforward controls | Larger water capacity and app planning |
*Ice-making time and output vary with water and ambient temperature. First ice does not mean a full glass or basket. Daily output is not storage capacity.
TDS monitoring indicates dissolved solids; it does not confirm water safety. Scheduled ice making requires sufficient water and available space in the ice basket.
First nuggets form in approximately 5 minutes 12 seconds. Ice continues to accumulate during production; the natural basket fill is approximately 1.2kg.
It is the rated cumulative ice production over 24 hours, rather than the amount held in the basket at one time. Use the basket capacity and production time to plan drinks for your gathering.
TDS monitoring measures total dissolved solids in the water. It is not a drinking-water safety test; use suitable drinking water and follow the cleaning instructions.
Connect NU60 to the Smart Life app using a 2.4GHz Wi-Fi network. Open the scheduling settings, add a time and select the days you want ice making to run. The user manual walks you through pairing and scheduling.
Use the 10-minute self-cleaning cycle for routine rinsing. Follow the manual for cleaning removable parts, draining and descaling, with frequency suited to your water quality and use.
