Refund policy

At DOOGEE Home, we want you to shop with confidence.
Whether you’re buying a home appliance for cleaning, ice making, frozen treats, or everyday use, we’re here to make sure your experience is smooth and worry-free.

If you have any questions, our support team is always ready to help.

service@doogeehome.com

Order Cancellation

Before Shipment

Orders can be canceled free of charge before they are shipped.

Since many orders are processed quickly, please contact us as soon as possible if you would like to cancel your order.

After Shipment

If the order has already been shipped, shipping and payment processing fees may apply.

In this case:

  • The package must be returned unopened or in like-new condition

  • The item must include original packaging and accessories

  • Refunds will be processed after the returned package is received and inspected

30-Day Return Policy

We offer a 30-day return policy for most products purchased from the DOOGEE Home official website.

Eligible Returns

You may request a return within 30 days of delivery if:

  • You changed your mind

  • The product does not meet your expectations

  • You ordered the wrong model

  • The item is unused or in like-new condition

For non-quality-related returns:

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • Returned items must include original packaging and accessories

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, missing accessories, or not working properly, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos or videos showing the issue

After confirmation, DOOGEE Home will provide:

  • Free replacement

  • Exchange

  • Repair service

  • Or full refund depending on the situation

For confirmed quality issues, DOOGEE Home will cover the related return or replacement shipping costs.

1-Year Warranty

All products purchased from the DOOGEE Home official website include a 1-year limited warranty and lifetime technical support.

Warranty Covers

The warranty covers manufacturing defects and product quality issues under normal use.

Depending on the issue, we may provide:

  • Repair service

  • Replacement parts

  • Product replacement

  • Technical support

Warranty Does Not Cover

The warranty does not cover:

  • Accidental damage

  • Water damage caused by improper use

  • Damage caused by misuse or unauthorized repair

  • Cosmetic wear and tear

  • Damage caused by drops, abuse, or external force

  • Modified or disassembled products

How to Return a Product

Step 1 — Contact Support

Please contact our customer service team before returning any item.

service@doogeehome.com

Our team will reply with return instructions within 24 business hours.

Step 2 — Prepare the Package

Please include:

  • Order number

  • Original accessories

  • Original packaging whenever possible

To avoid damage during shipping, we recommend packing the item securely.

Step 3 — Send Us the Tracking Number

Once the package is shipped, please send us the tracking number.

After receiving and inspecting the return, refunds are usually processed within 3–5 business days.

Please note that banks or payment providers may require additional time to complete the refund.

Repair Service

If your product requires repair during the warranty period, please contact our support team first.

Most repairs are completed within 7–15 business days after the product arrives at our service center.

Repair times may vary depending on parts availability and shipping conditions.

Need Help?

Our support team is always happy to help before and after your purchase.

service@doogeehome.com