Use the tracking link in your shipping confirmation email or visit Order Tracking. Have your tracking number ready to check the latest carrier update.

Most orders are processed within 24–48 business hours. Weekends and holidays may require additional time; pre-orders follow the estimated shipping schedule shown on the product page.

You can cancel free of charge before shipment. Email service@doogeehome.com as soon as possible with your order number. If it has already shipped, return conditions and applicable fees are explained in our Refund Policy.

Choose from the payment methods displayed at checkout for your order. Review the total and your billing details before completing payment.

Estimated delivery is 3–10 business days for the United States, European Union and United Kingdom, or 7–18 business days for Canada, Mexico and other international regions. These estimates start from shipment, not the order date; customs and carrier delays can affect arrival.

Our current Shipping Policy offers free worldwide shipping. Enter your delivery address at checkout to confirm the available delivery options for your order.

Customs duties or import taxes may apply depending on your destination. These are separate from free shipping; check with your local customs office for destination-specific information.

Check the latest carrier information using your tracking link. If you need help with a delay, email support@doogeehome.com with your order and tracking numbers.

Most purchases from the DOOGEE Home official website are eligible for a return request within 30 days of delivery. Items must meet the return conditions, including being unused or in like-new condition with the original packaging and accessories. Contact service@doogeehome.com before sending anything back.

For non-quality-related returns, customers pay return shipping and original shipping fees are non-refundable. For confirmed quality issues, DOOGEE Home covers the related return or replacement shipping costs. See the Refund Policy for details.

Contact service@doogeehome.com within 7 days of delivery with your order number and photos or video showing the issue. After confirmation, the team will arrange the appropriate replacement, exchange, repair or refund.

Products purchased from the DOOGEE Home official website include a 1-year limited warranty and lifetime technical support. The warranty covers manufacturing defects and product quality issues under normal use; exclusions and claim instructions are in our Refund Policy.

Refunds are usually processed within 3–5 business days after the return is received and inspected. Your bank or payment provider may need additional time to complete the refund.

Check the manual supplied with your product and the guide linked from its product page. Use the guide for your exact model, especially for assembly, water connections, charging and cleaning.

Compare the product pages for the features that matter to your routine: vacuum attachments and runtime, ice shape and water supply, or frozen-treat capacity and texture settings. Check the Packing List for the accessories included.

Email service@doogeehome.com with your model, order number and a short description. Photos or video of the issue can help the team provide more specific guidance.