At DOOGEE Home, we want you to shop with confidence.
Whether you’re buying a home appliance for cleaning, ice making, frozen treats, or everyday use, we’re here to make sure your experience is smooth and worry-free.
If you have any questions, our support team is always ready to help.
service@doogeehome.com
Order Cancellation
Before Shipment
Orders can be canceled free of charge before they are shipped.
Since many orders are processed quickly, please contact us as soon as possible if you would like to cancel your order.
After Shipment
If the order has already been shipped, shipping and payment processing fees may apply.
In this case:
- The package must be returned unopened or in like-new condition
- The item must include original packaging and accessories
- Refunds will be processed after the returned package is received and inspected
30-Day Return Policy
We offer a 30-day return policy for most products purchased from the DOOGEE Home official website.
Eligible Returns
You may request a return within 30 days of delivery if:
- You changed your mind
- The product does not meet your expectations
- You ordered the wrong model
- The item is unused or in like-new condition
For non-quality-related returns:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- Returned items must include original packaging and accessories
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, missing accessories, or not working properly, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos or videos showing the issue
After confirmation, DOOGEE Home will provide:
- Free replacement
- Exchange
- Repair service
- Or full refund depending on the situation
For confirmed quality issues, DOOGEE Home will cover the related return or replacement shipping costs.
1-Year Warranty
All products purchased from the DOOGEE Home official website include a 1-year limited warranty and lifetime technical support.
Warranty Covers
The warranty covers manufacturing defects and product quality issues under normal use.
Depending on the issue, we may provide:
- Repair service
- Replacement parts
- Product replacement
- Technical support
Warranty Does Not Cover
The warranty does not cover:
- Accidental damage
- Water damage caused by improper use
- Damage caused by misuse or unauthorized repair
- Cosmetic wear and tear
- Damage caused by drops, abuse, or external force
- Modified or disassembled products
How to Return a Product
Step 1 — Contact Support
Please contact our customer service team before returning any item.
service@doogeehome.com
Our team will reply with return instructions within 24 business hours.
Step 2 — Prepare the Package
Please include:
- Order number
- Original accessories
- Original packaging whenever possible
To avoid damage during shipping, we recommend packing the item securely.
Step 3 — Send Us the Tracking Number
Once the package is shipped, please send us the tracking number.
After receiving and inspecting the return, refunds are usually processed within 3–5 business days.
Please note that banks or payment providers may require additional time to complete the refund.
Repair Service
If your product requires repair during the warranty period, please contact our support team first.
Most repairs are completed within 7–15 business days after the product arrives at our service center.
Repair times may vary depending on parts availability and shipping conditions.
Need Help?
Our support team is always happy to help before and after your purchase.
service@doogeehome.com
Warranty & Return Policy
